Shipping policy

Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with WEXY LTD. We are committed to getting your order to you safely and as quickly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

For bicycles, e-bikes, and other larger products, additional processing time may occasionally be required due to assembly, inspection, packaging, or freight arrangements.

2. Shipping Times

Estimated delivery times are:

Destination	Estimated Delivery
United States	3–7 business days
Canada	5–10 business days
Europe	5–10 business days
United Kingdom	5–10 business days
Australia	7–14 business days
Other destinations	7–20 business days

These are estimated delivery times, not guaranteed delivery dates.

Unexpected delays caused by carriers, customs, weather, holidays, or other circumstances outside our control may occur.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination, size, weight, and shipping method selected.

From time to time, we may offer free shipping promotions on selected products or destinations.

4. Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active.

5. Bicycle & E-Bike Shipping

Bicycles and e-bikes may require specialized shipping due to their size and weight.

Depending on the product and destination, these orders may be shipped using a specialized freight or parcel carrier.

Some bicycles may require minor assembly after delivery. Assembly instructions will be provided where applicable.

For e-bikes, customers should carefully follow all provided assembly, charging, and safety instructions before use.

6. International Shipping

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product price or shipping fee unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

7. Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

If you need to change your shipping address, contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made once an order has entered processing or shipping.

8. Lost or Damaged Packages

If your package arrives damaged, please take photographs of the packaging and product and contact us within 48 hours of delivery.

If your tracking information indicates that your package was delivered but you cannot locate it, please contact us so we can assist you with the carrier investigation.